TUTORIALS LIST

How to Extract Knowledge from Communications : Combining Pragma-linguistics and Knowledge Engineering Techniques

Instructors

	Nada Matta University of Technology of Troyes France
Brief Bio Nada Matta is Professor at the University of Technology of Troyes. Studies techniques in knowledge engineering and management and specially to handle cooperative activities. She assumed several reponsibilities (director of Human, Environment and Technology of Information and Communication Department, Director of Scientific group of Safety and Security, Director of Information Systems Department). She organized several workshops and did Tutorials in Knowledge management jointly to KMIS, IJCAI, ECAI, CTS, CSCW conferences. Nada Matta did her PhD in knowledge engineering and Artificial Intelligence at University of Paul Sabatier in collaboration with ARTEMIS. Worked for four years at INRIA in projects with Dassault-Aviation and Airbus Industry.

	Hassan Atifi University of Technology of Troyes France
Brief Bio Hassan Atifi, is an associate professor in Information and communication Science at the university of technology of Troyes in ICDTech-CICO “technology of Cooperation Interaction and Knowledge” team. He did his Phd on linguistics and communication analysis at University of Lumiere 2 Lyon. His main research is computer mediated communication and new digital media for instance by analyzing e-mails, forums, communities of interest, social media. He studies also how to extract knowledge from interactions. He is involved in several projects as: H2020 project on Next Generation of European Makers, CPER project on crisis management decision making environment, Region project Traceability of knowledge from interactions.

	Nelson Tenório Unicesumar Brazil
Brief Bio Nelson Tenorio, obtained his PhD in Computer Science in the Catholic University of Rio Grande do Sul, on that occasion, he worked in the Hewlett-Packard Consulting Porto Alegre - Brazil where he investigated effort estimation within three big software development projects. In that opportunity, he has improved my managing and leading skills regarding software development research projects. In 2016 visiting researcher at Information of Technology University of Copenhagen (IT University) and visiting researcher at Copenhagen University (KU). In 2018 he was visiting researcher at UTT (University of Technology of Troyes). He has published different papers in peer-reviewed journals and conferences regarding Knowledge management in the software industry and computer supported cooperative working. Finally, he is editor of a book regarding Knowledge Management and reviewer of different conferences and journals.

Abstract

Knowledge is generally produced through interactions: 1- actor facing a problem, or 2- communication between actors. In this tutorial, we present new techniques based on pragma-linguistic that help to identify actors intentions. We show also how to combine these techniques with knowledge engineering in order to restitute the meaning of interactions.



Keywords

Knowledge engineering, Interactions analysis, Pragma-linguistics

Aims and Learning Objectives

Using speech acts and interactions intentions techniques to extract knowledge
Using knowledge engineering and context awarness to represent knowledge

Target Audience

Researchersand PhD students on Knowledge Management
Indutrial actors

Prerequisite Knowledge of Audience

Knowledge management

Detailed Outline

Knowledge is generally produced through interactions: 1- actor facing a problem, or 2- communication between actors. Currently, several knowledge management techniques are addressing those two aspects. For instance, using the text mining, building ontology, a managing community of practices, etc.
In this tutorial, we present new techniques based on pragma-linguistic that help to identify actors intentions. We show also how to combine these techniques with knowledge engineering in order to restitute the meaning of interactions. Examples of analyzinge-mails and discussion forums will be presented. Finally, the Tutorial’ s attendee will apply some of these analysis techniques in given exercises.
1. H. Atifi, 2016, Communication, CMC and Email: a brief survey, in Matta N., Atifi H., Ducellier G, 2016, Daily Knowledge Valuation in Organizations, Willey 2016, 123-151.
3. François Rauscher, Nada Matta, Hassan Atifi, 2016 Context Aware Knowledge Zoning : Traceability and business Emails. Artificial Intelligence for Knowledge Management. Springer, 2016.
5. Danieli Pinto, Nelson Tenório, Amanda Ferrarezi Vidotti, Mariana Santos de Oliveira, Flávio Bortolozzi. Tool Based On Knowledge Management Process: An Interview Protocol To Gather Functional Requirements From Software Industry Experts. Matter: International Journal of Science and Technology, v. 3, p. 45-54, 2017.

Secretariat Contacts
e-mail: ic3k.secretariat@insticc.org